08-09-2022 12:57 PM
08-09-2022 01:06 PM - edited 08-09-2022 01:06 PM
@alexandra57 Who knows. The device will have to be looked at to find out why. You can go to an EE store for it to be sent of for repair.
Do you have insurance?
08-09-2022 04:25 PM
Hi @alexandra57
Try restarting your device.
Thanks
08-09-2022 04:39 PM
@alexandra57 - Have you tried the same function while the phone is in safe mode or uninstall Google's phone app and reinstalling?