Unwanted Ad pop up

SR63 · ‎23-09-2023

Hi. Im constantly getting screen pop ups of ads (ill attach screenshot). I've tried everything possible on my phone, to the point I don't know what I've turned off or closed. I've stopped ads, added virus app, done a safe start up, deleted apps etc etc & I'm still plagued. I'm seriously thinking if doing a factory reset. My phone is the Samsung S21 5g

Northerner · ‎23-09-2023

It is likely you have installed an app which has in turn installed another app which is the problem. Go in to settings - apps and uninstall any app you are not familiar with. Then uninstall any games/junk. You will eventually find the problem app.

Thanks

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SR63 · ‎23-09-2023

Hi. Thanks for your reply. I have done all that to the point I've deleted loads. Plus I have no games apps installed. I'm at a loss !

354- · ‎24-09-2023

@SR63 - Worth resetting both Web browsers (Samsung and Chrome) and blitz the cache and cookies. Maybe do this offline and disconnected from the Internet.

SR63 · ‎25-09-2023

Hi. Nothing has worked at all. It's so frustrating. Looks like q factory reset or a smart tutor to see if that solves the problem. I'm so fed up!!!!