Samsung fold 3 black dot in the middle crease (big screen)

ladida · ‎09-03-2022

Hi all,

I have a Samsung fold 3 on contract with EE. The phone is about 3 to 4 months old.

A black dot has appeared out of nowhere on the main screen right on the crease. What are my options here with EE. Tried restarting several time no luck.

Northerner · ‎09-03-2022

Hi @ladida

Contact Samsung support.

https://www.samsung.com/uk/support/warranty/

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

N3lul · ‎20-07-2022

I have exactly the same problem. In exactly the same place and even referred ee to this picture on their website. Nothing they can do. Speak to Samsung. Ex employee and a customer for many many years for myself and family.

Leanne_T · ‎20-07-2022

Hi @N3lul

Thanks for coming to the community.

Have you spoken to Samsung?

If the device within warranty?

Leanne 🙂