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Returning a new upgrade and getting another phone

Betsy11
Visitor

‎08-01-2022 09:14 AM

Hi. I very recently (within 14 days) upgraded from a Samsung A70 to an IPhone SE and I hate it! Too small and feels cheap! I unboxed it and took off the protective cover, but everything is as new. Can I return and go back to a Samsung, even if i pay more for a higher plan? I worry that taking off the protective cover will stop my return??

0 Helpful
1 REPLY 1
Chris_B
Grand Master
Grand Master

‎08-01-2022 09:23 AM

@Betsy11  You only get a 14 day cooling of period with online/phone sakes do if this is how you purchased the device you need to call customer services and inform them you don’t want the device you’ll be sent a returns package.  You’ll have to wait till EE process that return and you account has reverting back to your contract then you’ll  be free to upgrade again.