Phone has mysterious Virgin SIM toolkit app - Where Did it Come From?

[billynibbles]

My phone is a brand-new Redmi Note 11 Pro Plus 5G which I've had for about a month. Its twin SIM slots have only ever had the main EE sim and a Giffgaff SIM inserted.

For some strange reason it has recently sprouted an app labelled 'Virgin' which turns out to be a SIM toolkit which when opened displays "SIM Toolkit not ready or unsupported". Even more annoying is that it appears to be a system app and cannot be uninstalled. Any ideas how it got there? I have never been a Virgin Mobile customer. More to the point, how can I get rid of it? When I check the App Info, it doesn't potentially seem to do anything that can't be done in the phone's main SIM i.e. to turn data restriction on/off

[Chris_B]

@billynibbles   You’ve not said where you’ve got this device from because EE didn’t sell this device so you need to take this up with where you got the device from.  

[Christopher_G]

Hi @billynibbles

Welcome to the community.

Where did you get the device from? Have you tried restoring the device to factory settings? If you're giving it a try, please make sure you back up all of your information first.

Chris

[billynibbles]

It was bought from the official Xiaomi UK website. Curiously,  if I remove the EE SIM,  leaving only the Giffgaff SIM iit reverts to being called SIM toolkit (still doesn't work though) . When I add in the EE SIM,  it takes on the name Virgin (didn't they used to piggyback off EE?) . To be honest,  I just want rid of it but it appears to be unremovable as a system app. I'll persevere with a Xiaomi forum. 

[Christopher_G]

Let us know what information you get and whether you get it removed, @billynibbles.

It could help someone else in the same situation on future.

Chris