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No service or 4G on my new Samsung s23 ultra

Chloejaynee
Established Contributor
Established Contributor

‎01-11-2023 12:13 AM

I received my Samsung s23 ultra today and I'm unable to get my sim card to connect. Its giving me no service after I've updated the phone, turned it on and off and reset all my settings. What else can I do? 

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎01-11-2023 08:32 AM

Good morning @Chloejaynee. 

Was this an upgrade? if yes, are you using your old EE SIM?

Katie

0 Helpful
Chloejaynee
Established Contributor
Established Contributor
In response to Katie_B

‎01-11-2023 08:46 AM

It is an upgrade and I am using my old sim and also another network sim in
the phone
0 Helpful
Katie_B
EE Community Support Team
In response to Chloejaynee

‎01-11-2023 08:59 AM - edited ‎01-11-2023 08:59 AM

Thanks for confirming @Chloejaynee. 

Are you able to place your SIM back into your old device to see if this works?

Katie

0 Helpful