Finding a phone after porting

kylieannheawood · ‎07-07-2023

I have ported my number from EE and have since lost the old phone .... I logged in at find my android and set up security but wondered if this would work after the number associated with the phone had been ported...? Location didn't really tally so I'm guessing not?

Katie_B · ‎08-07-2023

Hello @kylieannheawood.

If you have lost your old device and this was purchased direct with EE our customer care team will be able to blacklist the phone so this can't be used.

Katie

View solution in original post

XRaySpeX · ‎07-07-2023

It's the SIM & its no. that's registered, not the device it's in.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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kylieannheawood · ‎07-07-2023

Thanks. It does show the two devices on find my android ...is that just the former SIM registration and the latest? Is there any way I can make the old phone secure or unusable?

Katie_B · ‎08-07-2023

Hello @kylieannheawood.

If you have lost your old device and this was purchased direct with EE our customer care team will be able to blacklist the phone so this can't be used.

Katie

kylieannheawood · ‎08-07-2023

Thanks, think I'll have to do that as it hasn't been located.