Help with sim card

[Susanmelanie]

Taken a Tesco SIM out of my phone,put in EE SIM and my phone says network locked.

[Northerner · Accepted solution]

Hi @Susanmelanie 

You'll need to ask Tesco for an unlock code. Then you can use your EE sim. 

https://www.tescomobile.com/help/device-help/unlock-your-phone/unlock-your-tesco-mobile-phone

Thanks 

[Susanmelanie]

I have a really old Samsung which has a Tesco SIM card in it,I took out the SIM card put my EE  SIM card in and on screen it says network lock and needs some code of password.My question is who do I contact to rectify this problem.

[TheDinosaur1987]

Hello @Susanmelanie 

You will need to follow the Information here - https://www.tescomobile.com/help/device-help/unlock-your-phone/unlock-your-tesco-mobile-phone

To get your phone unlocked to use on any network.  When you get the code you put in the EE Sim Card in the phone then you use the code to unlock it.

[Susanmelanie]

Where do I get the code from.

[Susanmelanie]

Have a old Samsung which was working with a Tesco SIM card,I have put in my EE SIM and phone is locked.Who do I contact Samsung or Tesco.

[Chris_B]

@Susanmelanie  You need to contact Tesco if that’s where you got the device from 

[Susanmelanie]

The phone was given to me.It was working with a Tesco SIM card in it but asking for code to unlock network.

[bristolian]

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@Susanmelanie wrote:

Where do I get the code from.

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Click the link in the post that you've replied to. No need to create two different posts for the same question, all the help is now in one combined thread.