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Is this error related to my account or is this just another one of EE's quirks?

csuth55
Investigator
Investigator

‎04-05-2024 08:53 PM - edited ‎04-05-2024 08:56 PM

I have new EE broadband and mobile. In the My EE app I tap the 'Broadband' tab, then select 'Manage'...at the bottom of the screen I see this page error. What should I be seeing here? Is this a known EE fault or is it to do with my account setup? See screenshot Ive attached...

Been like that for several months or even a year. What page should be loading in that section?

Screenshot_20240504_204345.jpg

 

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5 REPLIES 5
XRaySpeX
Grand Master
Grand Master

‎04-05-2024 09:13 PM

@csuth55 : What EE BB plan do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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csuth55
Investigator
Investigator
In response to XRaySpeX

‎04-05-2024 11:58 PM

Its the new EE, (basically using BT infrastructure)  500mb essential.  I notice the price has gone up to around £64 now, so I was lucky to get it at this price. Any ideas on why I get that page not loading issue? Another issue I had for months was not being able to see my mobile bill. All avenues led to my broadband bill even if I opted to view my mobile bill.  EE tech support fixed that today saying it wasnt properly linked to my Identity.  I forgot to mention the page loading issue as I was pleased I was finally able to see and download my mobile bill.

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XRaySpeX
Grand Master
Grand Master
In response to csuth55

‎05-05-2024 12:12 AM

It's a common issue with EE New BB's WiFi Controls. Just search this forum to see.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Angelis90
Contributor
Contributor

‎17-05-2024 03:47 PM

My app shows the same as yours and I'm unable to access wifi controls 

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csuth55
Investigator
Investigator
In response to Angelis90

‎17-05-2024 08:30 PM - edited ‎17-05-2024 08:33 PM

I was on phone for 1hr today to EE , first person put me through to BT guide after 20 min on hold. The second person tried to be helpful but he'd never heard of the issue. He admitted not having a test EE app that he could look at so he simply relayed my issue to another department.  Just now I set up the wifi controls after scanning the QR code.  This worked fine, wifi controls do appear and work. Only issue was that the minute I closed the wifi controls you have to go through the entire set-up process all over again. The app doesn't retain the wifi control settings  and so it constantly asks (each time you tap wifi controls) if I'm at home near the hub so it can pair etc and then it wants to update the hub and add devices again. Not ideal. Though not a problem for me as I connect my own mesh routers to EEs hub and work with the settings for that. Its just annoying getting the 'page not loading' error every time I open 'Manage' under 'Broadband'. EE's app has never worked entirely for me for years. Always something not working  or not loading yet the prices go up every year! 🙄 

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