The EE Community

Resolved! 2 SIM cards

I ordered 2 SIM cards by mistake , after I received it was 11 +PM and customer service was off , I email them . I received email to cancel 1 SIM card , I didn't know which of them was my old number and didn't do it . I went to the EE store , where th...

USB connected or disconnected message

I keep getting an error message that switches between saying usb connected or usb disconnected. It is draining my battery and keeping my screen on. I have looked on YouTube for fixes (none of which have worked) and cleaned the little hole where the c...

Texting and calls from Italy

Hi, I text ROAMING to 150 and now I’m all set up to use phone in Italy. Just like to check that to make calls and text to UK do I have to have to have mobile data, data roaming ‘on’ or can I keep them turned ‘off’. This may be a basic question, but I...

Deal ..or no Deal?

I been told No Deals For A55 by phone, by chat the answer was ..to claim the cashback you need to pay in full the phone or PayPal....Confused.Com ....or EE ?https://ee.co.uk/mobile/pay-monthly-phones-gallery/samsung-galaxy-a55-5g-details?selectedPla...

Can't download my Business invoices

Hi,I can't download our Business invoices. I have been trying to do this since 15/10/23! I have been on the chat, waste of time, telephoned and told it would be reported. This is a business account and I need the invoice to reconcile the direct Debit...

EE Sim top up not applied to my credit

Today, I bought a £10 PAYG SIM that cost £10.99 from Tesco.I've registered it on MyEE, but the balance is £0.00. Where is my £10.00 credit?

1ST PAYMENT

Hello mate i am new to EE i just got my device last friday and they already charge me 30 pounds for the upfront soon im gonna pay my monthly payment that cost 55 pounds But when i see my first bill they gonna charge me 85 pounds What should i do? Th...

Broadband but no wi-fi with EE Smart Hub Plus

Initially had BT hub but during transition to EE they asked if I’d like a Smart Hub Plus. No extra charge, faster broadband so I said why not! Big mistake New hub worked for about ten days perfectly fine, then on 25th March everything gradually stopp...

Resolved! Puk code

The how to unlock or find your PUK code is outdated in the community forum. To find your PUK code, just to to account settings and scroll down and you will see a PUK code for your device. Make sure the number shown in the box at the top of the page i...

Resolved! ee perks account deactivated

Hi, I tried to log into me EEperks account today but it's says my account is deactivated. How do I get my account reactivated?

The EE Community

Welcome to the EE Community

Featured Posts

Have your say - avoiding the queues

EE TV is here

Welcome to new EE

Community Activity