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PAYG? Have we purchased the wrong sim?

I am mobile phone inept.  I have no idea what I am doing with them.  My partner has purchased a very simple phone in an attempt to emulate the setup I have.  What I have, is an Alcatel PAYG mobile phone that remains active, and retains credit, as lon...

MKJ by • Investigator
  • 25 Views
  • 3 replies
  • 1 Helpful

Adding my plan and changing billing details

Hi, I’ve tried linking my device and it won’t work I can’t see how much data I have left and when the next payment is, also I got sent a new card as I got scammed and need to change the details with you so I don’t miss a payment and I don’t know how ...

Promise to pay

I need to make a promise to pay as I missed my phone bill, I have done this in the past and never had a problem paying in time, I don’t know how I got through to someone before though as I don’t seem to be able to speak to a human through 150!? I did...

help with setting up a mini wifi 4G

I have inserted a PAYG sim which requires me to pay £10 to get the data once activated but when I try to activate the sim it says Invalid sim. When it asks for the mobile number I assume its the one for the sim and not my mobile phone.  I have tried ...

3G shutdown

I did not get any notification about 3G shutting down. I have been happily sending texts but today discovered I can no longer call out or receive calls. I texted "handset" to 150 and was told that my handset does support 4G - but it's been working on...

Cymraeg24 by • Investigator
  • 118 Views
  • 16 replies
  • 0 Helpful

Cannot use web site with Firefox

It is impossible to log in with Firefox to this web site.  As soon as you put in a username/email address and password on https://id.ee.co.uk/login or https://auth.ee.co.uk/ you get sent to https://id.ee.co.uk/logout.The site works perfectly with Goo...

Balance

Hi  Just joined EE as BT no longer supports mobiles. I have downloaded the app but can’t see an area in the app that shows my balance , plan and usage . BT had a , My  BT app and apparently EE did have previously. I phoned EE but they couldn’t help ....

Esio by • Visitor
  • 16 Views
  • 1 replies
  • 0 Helpful

Accounts not linked

Hi I'm trying to link my broadband account with my phone account but I'm unable to do so using the app or from calling 150 customer service. Any suggestions? 150 said they had done it, but I still cant setup my direct debit for my broadband Many than...

Phlarre by • Visitor
  • 19 Views
  • 1 replies
  • 0 Helpful

Remote with a sound bar

Can anyone help, please? We have a new setup (moved from BT) . The remote does everything fine on the box APART from volume which turns up the TV. We need the TV to stay mute as we use a sound bar. Currently using 3 remotes! Any pointers welcome…

Boxproquo by • Investigator
  • 58 Views
  • 3 replies
  • 1 Helpful
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