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Smart Hub Plus SH31B - does not support PSTN phone (BT Smart Hub 2 did)

I was persuaded to 'upgrade' from BT Smart Hub 2 (FTTP) to EE Smart Hub SH31B. All good expect my PSTN wireless phones can no longer receive calls (can make call fine). They replugged directly in to the Phone socket on back on hub. Seems like the EE...

EETV Mini boxes Apps Disney Prime etc

Hi,I can’t see this detailed anywhere. Do the mini boxes allow other apps to be installed. E.g Disney, Netflix, prime, apple tv, YouTube? I understand I should be able to have these on the main box if opt for apple box. Or is the mini restricted to j...

Problem ordering EE TV (order wont go through on EE's end)

Hi was wondering if anyone else has experienced similar issues when trying to add EE TV to subscription. (sorry will keep short as possible) I recently phoned EE Customer service and added 'full works' TV package to my existing broadband subscription...

EE blocking Amazon Verification Codes

I am unable to update my Amazon password or connect to my Alexa as both require a verification code from Amazon, spoke with Amazon who went through lengthy checks, all correct their end of they are saying EE need to remove blocks? I can see this has ...

Remote with a sound bar

Can anyone help, please? We have a new setup (moved from BT) . The remote does everything fine on the box APART from volume which turns up the TV. We need the TV to stay mute as we use a sound bar. Currently using 3 remotes! Any pointers welcome…

Broadband installation

My broadband is being activated tomorrow - when should I install the equipment they sent out?

I've been deactivated for nhs ee perks

I have deactivated for NHS ee perks and id like to be able to use my discount for my new upgrade please

Resolved! EE has let us down badly

On around the 8th of April while in Portugal, I suddenly got a message "NO SIM CARD" on my android phone.Managed to speak to customer service on my wife's phone who determined it was defunct and agreed to send me a new one to my home address in UK - ...

Downloading a Bill

I have logged into my account on line (not on the app) and i go to billing and i press dowload bill and its not downloading the bill - then an error message appears. I have tried doing this for two hours! Even logged off and back in several times. ...

EE Hub making noise

This is the second hub from EE now that after a few weeks starts making a fizzling/hissing noise. It sound like an electricity current noise. The first hub was replaced by EE a few weeks ago but now this one has started making the same noise. Is this...

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