The EE Community

Sim Card - no sim

Anyone had an issue where your SIM card randomly says “no sim”?, even though you have been using the sim all day everyday? This issue has just happened to me on my iPhone. 

Payment

Hi I make payment and my card is not working still 

Landline not working...broadband is

My landline is not working. No dial tone, and has constant engaged tone when someone rings it. Broadband however is working, although a bit slower.  My cordless phone shows the message please check line cord.  Can anyone suggest or solve the problem

Unable to merge accounts

I have had an EE mobile account for a few months and about five weeks ago I transferred from BT to EE for broadband and TV as well. I have two account numbers, one for mobile and one for broadband/TV. If I login to the EE TV app, the EE app or the EE...

Re activate sim

Not receiving OTP from Amazon

I've been with EE for nearly 1 year. I receive OTPs from my different organisations. I'm setting up 2FA on Amazon but when I enter my mobile number I don't receive a OTP message. I've spoken to Amazon and they said contact EE. I spoke to EE (150 - Ne...

Message scam about rewards points from EE

Hi is anyone else getting messages supposed to be from EE  saying they've got thousands of rewards points that's going to be  lost in 2 days if they dont  click on the link to spend them?

New customer

I’ve just placed an order for full fibre. My BT contract is now out of contract so there’s no penalty, but do I need to contact BT to cancel their service?

Xbox game pass ultimate error.

Hi all, I am at the point where I am not sure where to turn, it might even be an offcom complaint now. For 4 months I have been paying for a tech bundle part of my EE account. £27 per month for the new xbox and gamepass. I upgraded from the S bundle ...