The EE Community

Return your Kit

I received an email from EE yesterday regarding the above. I have not received anything from you so that I can do the return. john

Now TV error

Hi We recently got EE tv and had the now tv subscription. It has now stopped working on our tv and asks you to sign in to watch any programme. When you sign in it then says error on all 3 boxes and I can't use the app. When I log in on my mobile it w...

Dongle not working properly

Good morning I have a dongle under monthly contract but every now and then I have to reset it as it stops working. Since this morning it has not worked. I have unplugged on multiple occasions and plugged back in but still get no WiFi signal. Would an...

Who Cannot Use Their Wi-Fi Controls in the App? A Poll

I just transferred from being a BT customer to EE.I've incurred numerous problems, one of them being unable to use my Wi-Fi controls within the App.So, the question: " How many of us still cannot use their Wi-Fi controls within the app?"If you respon...

ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package

Just had my fibre installed today, and on the busiest household package the 1.6 Gbps.  When connected to the Smart Plus Hub, it says WAN 1000Mbits when it should have said 2.5Gbps. I then connected the ethernet from the ONT directly onto my 3rd party...

Do EE still have a live chat service? I can't seem to find it!

Do EE still have a live chat service? I can't seem to find it!I can't call during work hours and  i can't get through on the phone in the evenings. 

Bill more than usual

Hi all, I got a notification from my bank to say my EE direct debit for my mobile would be nearly £6 more this month. I’ve got on to the EE app to check if this is the case and it is, but doesn’t say anywhere why. There are no add ons for this month,...

NHS Perks Saying Account Deactivated

Broadband installation

My broadband is being activated tomorrow - when should I install the equipment they sent out?

Can't renew my monthly plan

Since September last year, I've been paying £40 on a monthly basis, what I would do is just top up £40 in my account and it would renew automatucally,  but it's not working anymore, I've spent the entire month of April trying to renew it, I texted 15...