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Cooling off period

I was not told that the 14 day cooling off period doesn't apply for in store purchases.  I want to change my contract to a sim only.  CAB have advised that I should have been told about 14 day cooling off period in the shop.  I went into EE to update...

Dee145 by • Visitor
  • 5 Views
  • 1 replies
  • 0 Helpful

Not Receiving Two Factor Authentication

I’m a new customer switched from 3 as the EE coverage is better in the rural area i live.Currently I have a house insurance claim being managed by Sedgwick loss adjusters, its virtually impossible to speak to them by phone due to the vast number of c...

Mini TV box showing btp 15000

Just tried to set up my new mini box and getting code btp 15000 and won’t let me view any channels. I am an EE TV customer and my main TV box works OK, letting me view all channels including my big sport channels Can anybody please help? Thanks John

JG221 by • Visitor
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  • 0 replies
  • 0 Helpful

Resolved! WiFi controls

I appear to have the same problems as others with regards to WiFi controls . I came from BT recently and initially had the controls but not anymore and have tried all the usual re install the app turn the router off etc to no avail. The speed is as e...

John-P2 by • Contributor
  • 805 Views
  • 41 replies
  • 3 Helpful

Resolved! Message scam about rewards points from EE

Hi is anyone else getting messages supposed to be from EE  saying they've got thousands of rewards points that's going to be  lost in 2 days if they dont  click on the link to spend them?

Margih62 by • Investigator
  • 112147 Views
  • 692 replies
  • 378 Helpful

Can't manage broadband account in MyEE

I cannot add my broadband account to MyEE - I can access the old broadband account interface with the "SET UP YOUR HOME BROADBAND ACCOUNT" option. I click on this and try to set up, but every time I get "Something's gone wrong at our end, please try ...

Andalya by • Investigator
  • 46 Views
  • 5 replies
  • 0 Helpful

Re: Ps5 portal

I’ve got a ps portal and when I try use my EE hotspot the data never works. It says can’t find connection. I just don’t understand why EE would sell ps portals for they’re phone data to not work as a hotspot 

bills

I need a bill to send to a company but can't access any of it online. on the ee app it says please try later. I'm on day 4 and three phone calls later still no closer to seeing it online  any ideas?

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