The EE Community

Lan ports don't seem to work on new SH31B smart hub

Hi,Is there a trick to getting the Lan (Ethernet) ports to work on the smart hub? I just got fibre today, WiFi is good.The cables and the rest of it work when plugin into the virgin media router, so it isn't that. No lights on the connections, and ad...

iPhone 15 pro

Hi, I’m new to ee and ordered a pay monthly iPhone 15 pro natrual titanium 128gb was told to expect dispatch within 24 hours been three days, who can I contact to check everything went ok? 

Add-ons

Is there still problems with the add-ons in the EE app 

router returned on 2-2-24 but still billed £85 I have proof of posting

Can’t receive calls

Persistent broadband cut-off

Basically dealing with these lag spikes for months now, the internet basically completely cuts off (the black markings) every so often and if it doesn't, there's usually a huge ping spike which is as good as losing connection too.Is there any way to ...

Need to have router rewired to another room

So two things I need to have my main point rewired to another room had my garage converted to a gaming room and having my PC hard wired to the router is what I want to have done, how do I get EE to come do this for me?I upgraded to full fibre on Frid...

Cooling off period

I was not told that the 14 day cooling off period doesn't apply for in store purchases.  I want to change my contract to a sim only.  CAB have advised that I should have been told about 14 day cooling off period in the shop.  I went into EE to update...

Third party charges

Hi, I’ve recently been charged £21.99 4 times in the space of 2 minutes by B Sony. I have no account with Sony. And EE are saying there is nothing they can do. I’ve been a customer for over 10 years never had any problems before. Is they anyway I can...