The EE Community

Unfortunately, we couldn't log you in, but you can still buy or upgrade

"Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do" Seems like this error message has been posted a number of times but it's still not resolved. Despite showing I'm logged in in the top part the...

Pay bill on line

Unlocking phone

Hi I'm trying to unlock my phone and it won't let me passed this page - it wont let me depress 'VERIFY IMEI NUMBER   [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]      

EE device mot

I have tried on a number of occasions to use the EE Device MOT App however it always asks for 9 digit code but I cannot find that anywhere on my iPhone 14. Any one with any ideas?

Tried 2 SIMs, think it's phone problem, how do I order replacement E SIM?

Re: Is 0191 516 1646 an official EE number?

I just got a call from 0191 516 1646, and they said my EE account has no password set (it has) and they need the one time passcode EE sent to me in SMS just now so they can fix that.  Well, with that OTP they could have changed my password and hijack...

Mobile bill

Hi I recently got my son a mobile with EE as they are merging with BT. Previously had mobile with BT. Anyway set it all up and could see all the info etc for data and phone on the app and website. However since my bt broadband and TV has gone over to...

Ee not providing what contract shows

Had ee tv and broadband for a month  have no access to bills or plans  in login or app. contract shows have discovery plus and Apple TV for 6 months keep contacting  ee but say need to use app but doesn’t show on the app. can ee break contract like t...

Help

hello, I'm trying to load my card but I can't. what's the reason?

Logging out

Can't log out.  Log out is under profile section. Which wont load. So much for security. Site has turned into an irritating piece of junk. How do I log out?