The EE Community

Order says return to consignor has been requested, what now?

I ordered a pair of earphones from EE and they were meant to be delivered by DPD. It says they attempted to deliver it yesterday but decided to return it to EE instead. It now says return to consignor has been requested. What do I do now? Will I revi...

Is business caller id fully rolled out?

I have a standard, contract, consumer plan.Has everyone now been enrolled onto Business caller id?I was previously on the trial service, which then ended, and I haven't noticed a text saying I'd been enrolled in the current service yet. I receive few...

Can't manage broadband account in MyEE

I cannot add my broadband account to MyEE - I can access the old broadband account interface with the "SET UP YOUR HOME BROADBAND ACCOUNT" option. I click on this and try to set up, but every time I get "Something's gone wrong at our end, please try ...

Refund

I ordered a phone on the website, but I received a refusal and 30 pounds were charged from my card. How do i get my refund? 

Re: I want to change bank card details

I buy a £30 package monthly I registered my old card but now I have a new one and I can't find out how to change my new bank card. How do I do it  or could you put me on the right link please.

Coverage in Rainham

Update: 18 April 2024 Our engineers have had the designs approved at the first location by the landowner, and we have started legal steps to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once al...

I have no network coverage, phone asking for sim code

i need help with phone i cant call or see text

Hi there,I need help with my phone i put to many time my password now I cant unlock it please help. I can receive call but i cant call, whatsapp, text or see other messages. 

Re: Order

Hi i ordered iphone 15 pro max on friday after i get message i have to call and discuss my order..After call and verification lady said everything is fine etc..Today i spoke on ee live chat and lady said my credit isacceptable but a verification is r...

Network Issues

Is the network down, as both my personal and work is saying no service?