The EE Community

Deducted higher amount from contract

HelloMy contract of mobile package was 23£ and i bought watch the instalment was setted as 34£ now you people have deducted 81.52£ from my account.This is ridiculous how you can deduct this amount. Total amount is 57£ so please chexk your system amd ...

Is 0800 956 3045 an EE number?

Hi, can I please ask if the number 0800 956 3045 belongs to EE?After purchasing a phone/contract yesterday I received the following message from EE(?) this morning:"Hi from EE. An error occurred with the order you placed online. Sorry about that. Ple...

Contacting EE

Hi. Can anyone advise how to contact EE when my phone seems to be somehow blocked and not making/receiving calls or texts. I'm currently abroad and two days ago everything was fine. Now, I'm not able to contact anyone. Roaming signal seems to be fine...

Re: Is it just me or is ee phone signal poor

We have 4 different mobile phones all on EE with very poor signal , I have checked coverage checker and it says all ok. My one is for my business and I think I will have to move from EE, does seem to have been since BT took over. Is there a number I...

Web site and app is so poor, never works, (This service isn’t working right now)

I change to EE over two months ago from BT the network is brilliant the broadband is brilliant but the app and the website is diabolicalIt's patheticPlease don't tell me to call the service centre because a lot of people online are saying the same th...

Smart Hub 3 and Smart Wifi Discs

I upgraded my EE fibre broadband from 500mbps to the 1gbps just before Christmas, which resulted in an upgrade of my router to the Smart Hub 3 (SH31B). When I agreed to take the upgrade, I specifically asked about compatibility with my 2 Smart Wifi ...

Have to reboot EE box to get Netflix App to open

Hi all, I first power up the TV, go to HOME, it opens the featured Netflix App when selected, however if I watch a programme from the EE Guide first then decide to see what is on Netflix via HOME and select the App, it won’t open, and also tries to g...

Phone delivery

Hi, I upgraded my mobile phone and the new one will be delivered tomorrow. If id needs to be shown will they accept my sons driving license as he has the same last name as me and lives at the same address? It’s just that I don’t have any photo id.

Payg unlimited data

I have a £10 pm payg plan but am in a position where I need unlimited data as well for a while. With considerable difficulty and phone calls to EE I managed to buy 30 days unlimited data add on for £40. This is current, but I will probably need to bu...

Chat option in app

Just confused why in my EE app I don't have chat option? My partner have this option in app. We are both using iPhones with latest iOS and latest app version. Whats wrong with my account ?

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