The EE Community

WiFi Calling

Hi all,I've got WiFi Calling enabled on my phone, EE SIM, iPhone 12.I'm just not convinced it's actually working. I keep having calls drop and poor reception and if I look at network traffic on my router there is nothing obvious that stands out as Wi...

Samsung Watch 6 Mobile Plan

I just recently bought a Samsung watch 6 and tried to add my mobile plan to it.  But it says there was an error and gives me an error code of 118.Now, when I ordered it I couldn't figure out how to keep my number so it was ordered with a new sim.  Do...

Updating the app

Just tried logging to the we app to give my daughter 100 GB of data as I’m on unlimited each month £50 + and it’s saying you can’t log in as new app is being updated?? Omg been on sim contract for the last 4 years never had any problems until now…. M...

Hi

Error 531?

I've just purchased a Samsung 6 smart watch through ee. I'm not smart savvy so please bare with me! I've bought it with a data plan. I also have a contract phone through ee.   I've been trying to set it up for a week now unsuccessfully. When I go int...

Had plan a year and still not activated apple music inclu

Have 3 ee plans loyal customer. One plan I've had about a year with one inclusive extra I set up as apple music which never got text for to set up. Trying to set up now but saying I have to select another inclusive extra and wait 30 days before I can...

Sim Card - no sim

Anyone had an issue where your SIM card randomly says “no sim”?, even though you have been using the sim all day everyday? This issue has just happened to me on my iPhone. 

Payment

Hi I make payment and my card is not working still 

Not receiving SMS from Firebase

As the title says I cannot receive any SMS messages from Firebase to allow me to log into certain apps.I have recently upgraded from an iPhone 12 Pro to an iPhone 15 Pro, and previously had no issues, but since upgrading I cannot receive these specif...

Mesh wifi hub not connecting to EE data sim in Huawei mobile router

I have a Huawei CPE pro router and a tenda nova mesh wifi system. The set up works perfectly with my O2 sim card but when I put my EE sim into the router the mesh system is not able to connect. I have tried restarting and any other simple fixes but t...