The EE Community

Switch from contract to top up living abroad

Hello,I'm currently living abroad and interested in keeping my current EE mobile number while switching to top up option. I would like to know how I can manage this switch, considering I'm not in the UK and unable to come back to the UK for a while.I...

EE mobile app under help section it no longer shows live chat

Problem ordering EE TV (order wont go through on EE's end)

Hi was wondering if anyone else has experienced similar issues when trying to add EE TV to subscription. (sorry will keep short as possible) I recently phoned EE Customer service and added 'full works' TV package to my existing broadband subscription...

Data

How do I send data to my husband 

Ps5 wont connect to my ee mini hub

Order says return to consignor has been requested, what now?

I ordered a pair of earphones from EE and they were meant to be delivered by DPD. It says they attempted to deliver it yesterday but decided to return it to EE instead. It now says return to consignor has been requested. What do I do now? Will I revi...

Is business caller id fully rolled out?

I have a standard, contract, consumer plan.Has everyone now been enrolled onto Business caller id?I was previously on the trial service, which then ended, and I haven't noticed a text saying I'd been enrolled in the current service yet. I receive few...

Can't manage broadband account in MyEE

I cannot add my broadband account to MyEE - I can access the old broadband account interface with the "SET UP YOUR HOME BROADBAND ACCOUNT" option. I click on this and try to set up, but every time I get "Something's gone wrong at our end, please try ...

Refund

I ordered a phone on the website, but I received a refusal and 30 pounds were charged from my card. How do i get my refund?