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Resolved! Returning an old router to EE

Good evening, I wondered if anyone can assist. I need to return my old router, I was sent a bag and there was a letter with it, I guess it was the instructions on how to return. Unfortunately I have misplaced the letter. Is is just a matter of carefu...

Liz_02 by • Investigator
  • 176 Views
  • 3 replies
  • 0 Helpful

Who Cannot Use Their Wi-Fi Controls in the App? A Poll

I just transferred from being a BT customer to EE.I've incurred numerous problems, one of them being unable to use my Wi-Fi controls within the App.So, the question: " How many of us still cannot use their Wi-Fi controls within the app?"If you respon...

Stevef1964 by • Established Contributor
  • 76 Views
  • 7 replies
  • 0 Helpful

Re: Ps5 portal

I’ve got a ps portal and when I try use my EE hotspot the data never works. It says can’t find connection. I just don’t understand why EE would sell ps portals for they’re phone data to not work as a hotspot 

The SIM Card cannot be registered under VoWIFI

The first step of VOWIFI implementation is to establish an IPsec Tunnel directly between Endpoint and ePDG server, and all subsequent messages will go through this tunnel ------------- implemented √ ; Endpoint initiates the first IMS registration req...

No suitable plans

I am now eligible to upgrade, however, when I use the app or online it says “sorry there are not suitable plans available for this device right now” on each phone I click on. Why is this? What do I need to do? 

Becca86 by • Visitor
  • 17 Views
  • 1 replies
  • 0 Helpful

NHS PERKS cannot revalidate

Hi I have tried to revalidate my EE Perks account and update my new NHS email, however, email domain not known. Is there a link to use my ID?thanks

Mich101 by • Visitor
  • 255 Views
  • 5 replies
  • 1 Helpful

Resolved! How to return

I’ve added an meta quest 3 on my account but unfortunately I cannot use it as it make me dizzy. I don’t know how to return it and cancel the agrement. 

VIKTOR98 by • Visitor
  • 277 Views
  • 3 replies
  • 1 Helpful
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