The EE Community

ID FRAUD

After losing my purse at my student accommodation, about a week later i received an email there was a phone and another item in my name being taken out. I immediately called to aort this out and i was told not to worry it would be dealt with and clea...

Charge for not returning kit

I moved house in February and have had nothing but issues with EE. They have billed me incorrectly several times which has been sorted but now I'm receiving emails and text messages about a £85 charge unless I return the kit. I have spoken to them on...

New EE Router

I have just moved from BT to EE, router all set up and working but it does have some strange behaviours. Saving wifi settings seems to reset the whole router. Also on two occasions now, it has re-enabled 2.4Ghz when i have turned it off.Only really n...

Re: Calls blocked on pay as you go

I have had the same problem. The EE rules are incomprehensible. I'm in Australia, with ever increasing credit (only usable in the UK) and unable to even find where to purchase the 'roaming data add-on'. I'm stuck with EE for the moment due to banking...

EE mobile app under help section it no longer shows live chat

Problem ordering EE TV (order wont go through on EE's end)

Hi was wondering if anyone else has experienced similar issues when trying to add EE TV to subscription. (sorry will keep short as possible) I recently phoned EE Customer service and added 'full works' TV package to my existing broadband subscription...

No signal

I have two ee number i live hartlepool but everyday 5 pm both number signal sos so EE company i think froud because i call every time then he say please rest start your device what the **bleep** everyday my device problem i think now your company is ...

Data

Does anyone know why my data isn’t arriving I’ve just bout a 20£ subscription pack and I can’t get the data @Everyone 

Sim contract cancel

I want to cancel my contract and use EE service as a simple sim card like: pay as you go simHow can I disconnect contract or direct debit? 

Not happy

I'm quickly regretting switching to ee. Firstly the app doesn't work路‍...I switched to this company because they advertisd around ee 'game mode' wich appealed to me but my app won't conect to my router for myself to enjoy the benefits for what I want...