The EE Community

EE Website, is there anything but sales?

I am trying to log on and see my account details, things like a summary of my account, what I pay, what's included, what things outside my plan cost, upgrades, copies of past bills etc.I've spent hours and am going round in circles. This really shoul...

TV Pro - intermittent hardware sound

HiI am using a BT TV Pro that I have had since last April and kept it when transferring to EE in February. Since last night and this morning I am receiving an intermittent whirling sound that I fear could be the hard drive. Would I be able to request...

Large bills!

Re: Charges for texts with emoji’s, photos on EE essentials?

Been sending sms messages adding emoji to them.. Been charged 83p  for each emoji. Is this right.  No other network charges for emoji via sms 

Bill more than usual

Hi all, I got a notification from my bank to say my EE direct debit for my mobile would be nearly £6 more this month. I’ve got on to the EE app to check if this is the case and it is, but doesn’t say anywhere why. There are no add ons for this month,...

Missing credit

I out £20 credit on my account, and without anything seeming to happen or my agreeing to buy anything, it has gone down to £19.60. Why would that be?

EE Broadband

Good afternoon, I have had SIM only with EE for a while so I already had an EE account. I had BT broadband but this past Thursday rang EE and got them to merge the broadband over to EE so that it could be under one account. On Friday I received the r...

Fraud

Had fraud on my account! Ee let someone get on my account steal my number! There name is still on my account!! Changed all my passwords so getting no answers what so ever !! Been told different things by different people when I phone! Told to wait fo...