The EE Community

Data gifting not working

I have a reoccurring problem when I cannot gift data, the app does not work and I cannot gift on the website (desktop or mobile). I am on the verge of leaving EE as i've spent literally days speaking to them and nobody seems to be able to tell me why...

Technical Error on Website and App

I get the following error message when trying to access certain areas of the website such as 'Shop':Sorry, looks like a technical errorPlease call us on <a href="tel:08009566000">0800 956 6000</a> and we’ll try to get things sorted.It only occurs whe...

Resolved! Message scam about rewards points from EE

Hi is anyone else getting messages supposed to be from EE saying they've got thousands of rewards points that's going to be lost in 2 days if they dont click on the link to spend them?

Problem ordering EE TV (order wont go through on EE's end)

Hi was wondering if anyone else has experienced similar issues when trying to add EE TV to subscription. (sorry will keep short as possible) I recently phoned EE Customer service and added 'full works' TV package to my existing broadband subscription...

Date must be after date of birth

Is there someone that can help me with this issue? Having same problem that a couple of other users have described on this forum. Have a 20% off discount code that I want to apply so can’t do the order over the phone

Need to have router rewired to another room

So two things I need to have my main point rewired to another room had my garage converted to a gaming room and having my PC hard wired to the router is what I want to have done, how do I get EE to come do this for me?I upgraded to full fibre on Frid...

Re: How to change number on the account.

Yes but stay with EE

ID FRAUD

After losing my purse at my student accommodation, about a week later i received an email there was a phone and another item in my name being taken out. I immediately called to aort this out and i was told not to worry it would be dealt with and clea...

Charge for not returning kit

I moved house in February and have had nothing but issues with EE. They have billed me incorrectly several times which has been sorted but now I'm receiving emails and text messages about a £85 charge unless I return the kit. I have spoken to them on...

New EE Router

I have just moved from BT to EE, router all set up and working but it does have some strange behaviours. Saving wifi settings seems to reset the whole router. Also on two occasions now, it has re-enabled 2.4Ghz when i have turned it off.Only really n...

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