The EE Community

EE blocking Amazon Verification Codes

I am unable to update my Amazon password or connect to my Alexa as both require a verification code from Amazon, spoke with Amazon who went through lengthy checks, all correct their end of they are saying EE need to remove blocks? I can see this has ...

Apple tv add on issue

I've selected the 6 month free trial of Apple tv but when I follow the link it is only show one week trial

EE mobile app under help section it no longer shows live chat

Downloading a Bill

I have logged into my account on line (not on the app) and i go to billing and i press dowload bill and its not downloading the bill - then an error message appears. I have tried doing this for two hours!  Even logged off and back in several times.  ...

Upgraded early but haven’t received return envelope yet

I recently upgraded my phone early and paid the £200 upgrade fee, I have received the new phone I upgraded to, I’ve had it for maybe over 2 weeks now, but I never received the envelope to return other phone, not with the new phone or separately. Just...

Landline

Hi I want to get rid of my landline as we hardly use it.our broadband is on phone line.how can I use my mobile phone for internet.

Re: Ps5 portal

I’ve got a ps portal and when I try use my EE hotspot the data never works. It says can’t find connection. I just don’t understand why EE would sell ps portals for they’re phone data to not work as a hotspot 

EE Website, is there anything but sales?

I am trying to log on and see my account details, things like a summary of my account, what I pay, what's included, what things outside my plan cost, upgrades, copies of past bills etc.I've spent hours and am going round in circles. This really shoul...

Apple TV 2 month charge

Hello. I had the 6 months free Apple TV that I then continued and the first bill is for 2 months worth £17.98 (2x £8.99) why is this ? 

Business Caller ID - mobile

I’m trying to understand Business Caller ID, which I’ve apparently been enrolled into. Is this really as simple as an automated directory  look up or are there some security features built in?If a fraudster is spoofing a number, will Business Caller ...