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Resolved! How to return
I’ve added an meta quest 3 on my account but unfortunately I cannot use it as it make me dizzy. I don’t know how to return it and cancel the agrement.
Third party charges
Hi, I’ve recently been charged £21.99 4 times in the space of 2 minutes by B Sony. I have no account with Sony. And EE are saying there is nothing they can do. I’ve been a customer for over 10 years never had any problems before. Is they anyway I can...
Fraud
Had fraud on my account! Ee let someone get on my account steal my number! There name is still on my account!! Changed all my passwords so getting no answers what so ever !! Been told different things by different people when I phone! Told to wait fo...
The SIM Card cannot be registered under VoWIFI
The first step of VOWIFI implementation is to establish an IPsec Tunnel directly between Endpoint and ePDG server, and all subsequent messages will go through this tunnel ------------- implemented √ ; Endpoint initiates the first IMS registration req...
Fix the GamePass issue
Hi EE, A quick search online and through your forums and it appears that activating the free Xbox Game Pass Ultimate, that you're offering as part of your broadband packages, is problematic for a number of customers, myself included. Can you please f...
Mini TV box showing btp 15000
Just tried to set up my new mini box and getting code btp 15000 and won’t let me view any channels. I am an EE TV customer and my main TV box works OK, letting me view all channels including my big sport channels Can anybody please help? Thanks John
Resolved! Apple TV trial not working
HiLike many others I'm really struggling to activate the 6 month free Apple TV subscription. I have the add on live on my account, however the link I was sent via 150 does not work, just goes straight to apple tv home page with the offer of a free ...
network coverage
Hi, I have 5g and a full signal but my I phone 14 will not allow me to load any apps that require signal. I have tried turning it on and off multiple time and checked to see if there is coverage in my area. There is coverage and turning it off and on...
Resolved! EE has let us down badly
On around the 8th of April while in Portugal, I suddenly got a message "NO SIM CARD" on my android phone.Managed to speak to customer service on my wife's phone who determined it was defunct and agreed to send me a new one to my home address in UK - ...
Re: Ps5 portal
I’ve got a ps portal and when I try use my EE hotspot the data never works. It says can’t find connection. I just don’t understand why EE would sell ps portals for they’re phone data to not work as a hotspot
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