The EE Community

Re: Remove content lock

I need remove content lock on my phone please

Who Cannot Use Their Wi-Fi Controls in the App? A Poll

I just transferred from being a BT customer to EE.I've incurred numerous problems, one of them being unable to use my Wi-Fi controls within the App.So, the question: " How many of us still cannot use their Wi-Fi controls within the app?"If you respon...

ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package

Just had my fibre installed today, and on the busiest household package the 1.6 Gbps. When connected to the Smart Plus Hub, it says WAN 1000Mbits when it should have said 2.5Gbps. I then connected the ethernet from the ONT directly onto my 3rd party...

Suddenly charged for photo texts?

Edit to clarify: this is on an Android phone to an android phone through the standard messaging text app. Between Dec 2023 and March 2024 I was texting a friend with pictures and emojis, because after the first picture it didn't add a cost to my bill...

Balance

Hi Just joined EE as BT no longer supports mobiles. I have downloaded the app but can’t see an area in the app that shows my balance , plan and usage . BT had a , My BT app and apparently EE did have previously. I phoned EE but they couldn’t help ....

EE Website, is there anything but sales?

I am trying to log on and see my account details, things like a summary of my account, what I pay, what's included, what things outside my plan cost, upgrades, copies of past bills etc.I've spent hours and am going round in circles. This really shoul...

PAYG? Have we purchased the wrong sim?

I am mobile phone inept. I have no idea what I am doing with them. My partner has purchased a very simple phone in an attempt to emulate the setup I have. What I have, is an Alcatel PAYG mobile phone that remains active, and retains credit, as lon...

Cant recieve texts or calls

Don't know when this started, but I can't log into some of my apps now because of the two factor authentication because it needs a code from a text. I've tried ringing it from a different phone and it doesn't go through. Can't message ee as that does...

Resolved! Can purchase on Microsoft store with my phone bill which is a monthly plan

Cant purchase on Microsoft store with my phone bill which is a monthly plan

Misleading/false advertising for upgrade.

I'm due an upgrade, go on the website and find the following offer. Phone with data = £29.14 instead of £59.14Below the upgrade it states price shown is for phone with airtime, not phone plus separate airtimeClick the offer and it £29.14 for the pho...

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