The EE Community

Tried to top up and ended up on a contract!

Tried to top up my PAYG credit but for some reason the app couldn't do it, said my account may have been compromised and asked me to change my password. As I still couldn't top up I phoned 150 as that was the alternative method mentioned in the text ...

Resolved! BT Mobile to EE - Multiple New Sims, But Which EE Sim Matches To BT Sim?

Good Morning We recently got moved to EE from BT Mobile this week, and have received the new EE sim cards yesterday.However, we have 3 contracts on the account for the household (with differing package allowances), and so 3 different phone numbers. W...

Solis Inverter Datalogger

I've just moved over to EE from BT and I now can't connect to my Solis solar panel inverter & Ginlong data logger. All was working ok under the BT set up - seems like too much of a coincidence that it won't connect on same day as new EE hub etc insta...

Why can’t I get access to Ee broadband control via app as an Ee mobile customer?

Why can’t I see broadband controls in the Ee app as an existing Ee mobile customer? I’ve call CS so many time and am told the same thing - try again in a day or so- but weeks on, nothing. Should I be paying full price for broadband without access to ...

ethernet problems

hi ,cant get the ethernet to work on my router , 2nd router ive tried from EE but still no service , anyone else had a similar issue . wifi works but i need the ethernet .

Weare8

It tells me to go on rewards to see the money I have earned to get off my phone bill but I can't see anything.When I go to pay my bill the money I have earned doesn't come up

Very poor coverage around Shinfield, Spencers Wood area in Reading

I have been based in the Spencers Wood area since 2016 and the general coverage in the areas extending unto Shinfield, Riseley is very poor, getting 5G impossible, even making calls is hard all the time. Inside the home we have to resort to WiFi call...

Now TV error

Hi We recently got EE tv and had the now tv subscription. It has now stopped working on our tv and asks you to sign in to watch any programme. When you sign in it then says error on all 3 boxes and I can't use the app. When I log in on my mobile it w...

Upgrade EE 900Mbps to EE 1.6Gbps

Hi I’m currently on the EE 900Mbps Package, with 12 months of my contract left.I’d spoke to EE Broadband Customer Service earlier, about upgrading to the EE 1.6Gbps Package. It’s available at my home.I was told that I was an EE Legacy Broadband Custo...

Resolved! Message scam about rewards points from EE

Hi is anyone else getting messages supposed to be from EE saying they've got thousands of rewards points that's going to be lost in 2 days if they dont click on the link to spend them?

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