The EE Community

Issue trying to link my Broadband Account

Hi I am trying to Link my Broadband account to my EE App and it's asking for an Account Number which I don't have?! We have just upgraded to Full Fibre with with EE I pay Direct Debit so I only get emails. None of my emails give me an account number ...

Roaming charges in New Zealand

I am in NZ and have racked up a Bill of over £580. I cannot dial 150 as my phone has been barred and I can't afford the roaming charges. I am unable to get in to my online account. I am really upset as I wasn't aware of these huge charges until I got...

Re: Roaming not working in the US

So i'm hoping the 24 hours doesn't restart every time you toggle, are you able to advise?

Resolved! Live chat

The message us option is not working on my EE app it just stays on loading. Is this for everyone? If not any idea how I can fix

2 week review of EE 1.6gbs

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 6...

Re: Resetting greeting on EE voicemail...

Hi i am having the same issue and VM ON/ VM OFF did not resolve.. please if anyone worked it out please help me!i have now a greeting that i recorded my name, i want to change to the default "welcome to EE voicemail...."please respond and help me. th...

Chat option in app

Just confused why in my EE app I don't have chat option? My partner have this option in app. We are both using iPhones with latest iOS and latest app version. Whats wrong with my account ?

Parental controls not working, phone not working to some business

Really fed up getting fobbed up and false promises of a fix date! Signed into new contract for broadband and landline in Oct 23 purely for parental controls and have never worked. Can't even access bills anymore. Keep getting promised dates but no lu...

For all those people who have been mis sold a tablet with their phone …

This is in reply to Murt27 post - sorry I could not reply to your post .. I fully appreciate your pain ! I was contacted by EE customer support after I posted a dissatisfied and negative comment - we were mis sold the tablet too .. and after speaking...

Re: 2 SIM cards

Hi, where do i go to find out how much my 2 sim cards billing is.

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