The EE Community

NHS PERKS cannot revalidate

Hi I have tried to revalidate my EE Perks account and update my new NHS email, however, email domain not known. Is there a link to use my ID?thanks

No access to cellular data.

For the last 2 weeks I have apparently been using my cellular data at an alarming rate. I have purchased data in addition to my plan. This has also been gobbled up. I now have no cellular data access on my I-phone and I pad. Technical at EE now say t...

EETV Mini boxes Apps Disney Prime etc

Hi,I can’t see this detailed anywhere. Do the mini boxes allow other apps to be installed. E.g Disney, Netflix, prime, apple tv, YouTube? I understand I should be able to have these on the main box if opt for apple box. Or is the mini restricted to j...

EE Website, is there anything but sales?

I am trying to log on and see my account details, things like a summary of my account, what I pay, what's included, what things outside my plan cost, upgrades, copies of past bills etc.I've spent hours and am going round in circles. This really shoul...

Add new SIM to account

Hi, I have bought a new physical EE PAYG SIM card which I want to add to my existing EE account. I want to activate it online, but I am not replacing any of my existing phone numbers - it is an extra line on my account. Is there a simple way to do th...

EE automated call system is rubbish

I've been trying to talk to someone to query roaming charges for about 30mins and the automated phone system is simply designed to fob me off with a text message and then hang up.  Rubbish customer service.

Blink module saying wrong password smart hub plus

Hi, so I plugged the new router in today, connected phone, alexa and imac but for 2 hours I couldnt get the blink module to work, it kept saying wrong wifi passwordDid some searching and saw they dont like wifi 6 so turned it to 5.turned of 5ghz and ...

Do callers to my mobile get charged any extra when calling me while I’m abroad?

Mini TV box

I have a mini TV box attached to a TV in my kitchen and almost every time I switch it on if it’s been off for a few hours it won’t load the service. I have to unplug the power cable and then plug it back in. Is there a solution please? TIA