The EE Community

I ordered a new SIM via app 4 days ago and still not delivered?

Data gifting not working

I have a reoccurring problem when I cannot gift data, the app does not work and I cannot gift on the website (desktop or mobile). I am on the verge of leaving EE as i've spent literally days speaking to them and nobody seems to be able to tell me why...

How to remove the Business Caller ID feature?

Hi there, EE automatically applied the above feature to my phone but I'd like it removed. Any idea how I do this? Don't really want to call up and wait in a queue to get it sorted ideally

Going to USA

Hi, I am planning to go to New York soon and want to order Uber and use WhatsApp,  what pack do I need to do ? I tried looking at website but found it difficult to find the information I needThanks

sim card by EU (Slovakia)

Hi,i have buy sim card. I am in Slovakia. How i can activate my sim card in Slovakia? Thanks for your help.

I'm leaving BT and EE, returned the router and all...

I'm leaving BT and EE, I returned their devices about 2 weeks ago and still haven't had notification of them being returned.Is this usually a long process as I don't want to be charged?

Who Cannot Use Their Wi-Fi Controls in the App? A Poll

I just transferred from being a BT customer to EE.I've incurred numerous problems, one of them being unable to use my Wi-Fi controls within the App.So, the question: " How many of us still cannot use their Wi-Fi controls within the app?"If you respon...

Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

Lost landline number when moving from BT to EE

Despite assurances when I spent an hour talking to them in preparation for the transition from BT to EE with Digital Voice, I have lost my home phone number. EE say this is irretrievable but I see moderators have been able to help some customers in s...

Linking Product Accounts to EE App/Website

It seems I have the same problem as many other user of the EE service who have been switched over from BT.I am now 2 months into my new mobile/broadband contract and I still am unable to access my broadband account online either by using the App or t...