The EE Community

EE mobile app under help section it no longer shows live chat

Coverage in Hornchurch

Update: 18 April 2024 Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located two potential areas for a new mast, one permanent mast and a temporary mast to restore coverage as qui...

Re: Is it just me or is ee phone signal poor

I have also found the EE signal weaker around the Country.  I have both a phone and a mobile WiFi/Myfi contract.   The phone signal often loses  connection in area where the signal was always good.  The bigger problem is the WiFi/Myfi.   I use this i...

How do I obtain a reference for a previous employee

Third party charges

Hi, I’ve recently been charged £21.99 4 times in the space of 2 minutes by B Sony. I have no account with Sony. And EE are saying there is nothing they can do. I’ve been a customer for over 10 years never had any problems before. Is they anyway I can...

Who Cannot Use Their Wi-Fi Controls in the App? A Poll

I just transferred from being a BT customer to EE.I've incurred numerous problems, one of them being unable to use my Wi-Fi controls within the App.So, the question: " How many of us still cannot use their Wi-Fi controls within the app?"If you respon...

Unable to access account details - we are getting things ready

Unable to access copies of bills as never gets past the error message.Screen refresh multiple times without any success.Account profile accessible so all my login credentials are valid - and despite this I've changed my password and used the new one ...

router returned on 2-2-24 but still billed £85 I have proof of posting

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hi everyone i want to ask can i use the ee public wifi i have ee sim contact becuse when i try to sign in and when i complete it it kicks me to first page to buy it or login