The EE Community

Persistent broadband cut-off

Basically dealing with these lag spikes for months now, the internet basically completely cuts off (the black markings) every so often and if it doesn't, there's usually a huge ping spike which is as good as losing connection too.Is there any way to ...

Unable to access work email for NHS 20%

My wife is an EE account holder signed up to perks and I have 30 days to get a NHS 20% code. However, my wife is currently on maternity leave and doesn’t have any access to her work email.Is there any way to fix this? Surely it would be unfair for my...

Cooling off period

I was not told that the 14 day cooling off period doesn't apply for in store purchases.  I want to change my contract to a sim only.  CAB have advised that I should have been told about 14 day cooling off period in the shop.  I went into EE to update...

router returned on 2-2-24 but still billed £85 I have proof of posting

bills

I need a bill to send to a company but can't access any of it online. on the ee app it says please try later. I'm on day 4 and three phone calls later still no closer to seeing it online  any ideas?

EE mobile app under help section it no longer shows live chat

Coverage in Hornchurch

Update: 18 April 2024 Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located two potential areas for a new mast, one permanent mast and a temporary mast to restore coverage as qui...

Re: Is it just me or is ee phone signal poor

I have also found the EE signal weaker around the Country.  I have both a phone and a mobile WiFi/Myfi contract.   The phone signal often loses  connection in area where the signal was always good.  The bigger problem is the WiFi/Myfi.   I use this i...