The EE Community

Blink module saying wrong password smart hub plus

Hi, so I plugged the new router in today, connected phone, alexa and imac but for 2 hours I couldnt get the blink module to work, it kept saying wrong wifi passwordDid some searching and saw they dont like wifi 6 so turned it to 5.turned of 5ghz and ...

EETV Mini boxes Apps Disney Prime etc

Hi,I can’t see this detailed anywhere. Do the mini boxes allow other apps to be installed. E.g Disney, Netflix, prime, apple tv, YouTube? I understand I should be able to have these on the main box if opt for apple box. Or is the mini restricted to j...

Linking my new sim/mobile number to access online account services not working

ive been trying for around 4 days to link my sim/mobile number to my online account to access and manage my account online.i keep getting an error technical issue message and try again later.anyone else experiencing similar issues with the online sys...

Lan ports don't seem to work on new SH31B smart hub

Hi,Is there a trick to getting the Lan (Ethernet) ports to work on the smart hub? I just got fibre today, WiFi is good.The cables and the rest of it work when plugin into the virgin media router, so it isn't that. No lights on the connections, and ad...

iPhone 15 pro

Hi, I’m new to ee and ordered a pay monthly iPhone 15 pro natrual titanium 128gb was told to expect dispatch within 24 hours been three days, who can I contact to check everything went ok? 

Add-ons

Is there still problems with the add-ons in the EE app 

router returned on 2-2-24 but still billed £85 I have proof of posting

Can’t receive calls

Persistent broadband cut-off

Basically dealing with these lag spikes for months now, the internet basically completely cuts off (the black markings) every so often and if it doesn't, there's usually a huge ping spike which is as good as losing connection too.Is there any way to ...