The EE Community

problem to change PAYG plan

One month ago, I bought an EE PAYG sim card. Today, I have received a text from 150 that said:IMPORTANT: you need £15.00 for your SIM Local Pack to start automatically. Please top up on ee.co.uk/myee. Until then standard rates apply: 40p/min & 20p/te...

Can't renew my monthly plan

Since September last year, I've been paying £40 on a monthly basis, what I would do is just top up £40 in my account and it would renew automatucally, but it's not working anymore, I've spent the entire month of April trying to renew it, I texted 15...

Payment

How do I pay or my ee contract . [Mod edit: Please do not post your contact details in this public forum. Thanks]

No calls

I am currently on holiday in Mexico we arrived Sunday and I have not received no phone calls or messages I am a self employed hairdresser and worried that I am loosing business. I have text my daughter and watts ap my son but nothing else any suggest...

TV Pro - intermittent hardware sound

HiI am using a BT TV Pro that I have had since last April and kept it when transferring to EE in February. Since last night and this morning I am receiving an intermittent whirling sound that I fear could be the hard drive. Would I be able to request...

Migration from BT to EE - Smart Hub Plus

I recently placed an order to move from BT to EE - I specifically wanted to do this to access new router technology such as WiFi 6 and smart controls in the Smart Hub plus.I was advised at the point of order that I would get this equipment, but now t...

Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

Who Cannot Use Their Wi-Fi Controls in the App? A Poll

I just transferred from being a BT customer to EE.I've incurred numerous problems, one of them being unable to use my Wi-Fi controls within the App.So, the question: " How many of us still cannot use their Wi-Fi controls within the app?"If you respon...

Re: Is it just me or is ee phone signal poor

I have also found the EE signal weaker around the Country. I have both a phone and a mobile WiFi/Myfi contract. The phone signal often loses connection in area where the signal was always good. The bigger problem is the WiFi/Myfi. I use this i...

Fraud

Had fraud on my account! Ee let someone get on my account steal my number! There name is still on my account!! Changed all my passwords so getting no answers what so ever !! Been told different things by different people when I phone! Told to wait fo...

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