The EE Community

£5 Everything Pack

HelloCan anyone confirm if the £5 Everything Pack is still available?  I am an existing customer and still have it, but when trying to get my daughter signed up to the £5 Everything Pack, the cheapest I can find is the £10 Subscription Pack and there...

Moving home without full fibre availability while still in contract

I took out a 24 month plan for EE's Full Fibre 900 package in December 2022 and have had a positive experience overall. In the upcoming weeks I will be moving to a property which only has FTTC. This leaves around 6 months of my contract remaining whe...

Busiest Home 1.6Gb with BT TV Package

Just tried to order Busiest Home Broadband, with BT TV, but was told that the system cannot support ordering the two together - anyone else verify this? You can order Busiest Home as broadband only, or order BT TV and a lower broadband package but wi...

ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package

Just had my fibre installed today, and on the busiest household package the 1.6 Gbps.  When connected to the Smart Plus Hub, it says WAN 1000Mbits when it should have said 2.5Gbps. I then connected the ethernet from the ONT directly onto my 3rd party...

Got the new 1.6gb service connected - max speed 900mb..

Hey all - After a complete nightmare getting the service up and running (they initially created the account as 900MB, had to cancel that account and are now trying to bill me for £1300), I finally have it running.Imagine my surprise when the max spee...

Upgrade EE 900Mbps to EE 1.6Gbps

Hi I’m currently on the EE 900Mbps Package, with 12 months of my contract left.I’d spoke to EE Broadband Customer Service earlier, about upgrading to the EE 1.6Gbps Package. It’s available at my home.I was told that I was an EE Legacy Broadband Custo...

My top us has been accepted but my pack did not start as not

Tried to top up and ended up on a contract!

Tried to top up my PAYG credit but for some reason the app couldn't do it, said my account may have been compromised and asked me to change my password. As I still couldn't top up I phoned 150 as that was the alternative method mentioned in the text ...

Wifi Booster/extender (Super hub plus)

I have just been ported over to EE from a long term FTTP account with BT, while on the phone placing the order i was told the old BT extender/booster discs (black) would work with the new router/hub, this is not the case.  I made it clear without i w...