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ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package
Just had my fibre installed today, and on the busiest household package the 1.6 Gbps. When connected to the Smart Plus Hub, it says WAN 1000Mbits when it should have said 2.5Gbps. I then connected the ethernet from the ONT directly onto my 3rd party...
Balance
Hi Just joined EE as BT no longer supports mobiles. I have downloaded the app but can’t see an area in the app that shows my balance , plan and usage . BT had a , My BT app and apparently EE did have previously. I phoned EE but they couldn’t help ....
Upgraded early but haven’t received return envelope yet
I recently upgraded my phone early and paid the £200 upgrade fee, I have received the new phone I upgraded to, I’ve had it for maybe over 2 weeks now, but I never received the envelope to return other phone, not with the new phone or separately. Just...
Can purchase on Microsoft store with my phone bill which is a monthly plan
Cant purchase on Microsoft store with my phone bill which is a monthly plan
EE Website, is there anything but sales?
I am trying to log on and see my account details, things like a summary of my account, what I pay, what's included, what things outside my plan cost, upgrades, copies of past bills etc.I've spent hours and am going round in circles. This really shoul...
Digital voice turn off 1571
Recently switched from BT digital voice to EE. I cannot determine how to turn off 1571, which was turned off on BT.
PAYG? Have we purchased the wrong sim?
I am mobile phone inept. I have no idea what I am doing with them. My partner has purchased a very simple phone in an attempt to emulate the setup I have. What I have, is an Alcatel PAYG mobile phone that remains active, and retains credit, as lon...
Activation of Netflix, NOW TV and Discovery+
Anybody else finding this impossible?Call EE - no answer for over an hour!Try the ee.co.uk/go/partneractivate link to activate discovery+ and the link isn't recognised or isn't working!Try and log in to NOW TV? Doesn't work either....when the e-mail ...
EE TV order still hasn't 'completed' ... No Netflix, no Now TV
Hi, I moved from BT Broadband and Sky TV, to EE Broadband and EE TV, go live date 12th April. The order won't fully 'complete' because of some issue re de-activation of BT Digital voice, meaning I can't view my EE account details properly and have n...
Linking Product Accounts to EE App/Website
It seems I have the same problem as many other user of the EE service who have been switched over from BT.I am now 2 months into my new mobile/broadband contract and I still am unable to access my broadband account online either by using the App or t...
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