Community Activity

Estimated line speed showing incorrectly

As you can see it’s saying my estimate upload speed is 1.0 mbps and line speed is 0.0 mbps why is this? I’m on a 500/70 mbps plan, I’ve had a issue not so long ago that any EE router would not sync with my line but any other third party would, BT eng...

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LiamEE by Contributor
  • 83 Views
  • 3 replies
  • 1 Helpful

Sim

Hi there I’m still waiting for my order 

Jiwamer by Visitor
  • 4 Views
  • 0 replies
  • 0 Helpful

EE Smart Hub Plus turning off and on

Hello there,I have recently renewed my broadband contract. I was with BT but I got offered new terms under EE now. Same service Fibre 900. I received new Hub from EE and basically was told to swap BT hub with New EE over which I did. Since i started ...

Resolved! Top up

Topped up via mobiletopup.uk and received an EE voucher for 50gbp. How do I top this up? I am in Germany at the moment but got my EE sim in the UK. Will my location matter?

Eldeger by Visitor
  • 2845 Views
  • 9 replies
  • 3 Helpful

Credit

Please help…I bought a sim on 25th March with 25GB data and it hasn’t worked and says it’s all been used. I’ve not been able to make one call or a text or use any 4g. thankyou.

Account credit

until a couple days ago it said that I had 125£ as credit in my account, now that my new bill for 123£ has come it doesn’t show anymore but it says I need to pay the bill? If I had credit will it pay with that credit? How can I check if I have credit...

Roaming pass cannot be added to plan

Hi I have three EE essential plans that will need the roaming pass added for use in the USA.i have messaged 150 on each device saying ‘roaming’ to activate roaming but when I then message to say ‘roaming pass’ and reply ‘yes’ to activate it, each num...

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