The EE Community

Payg unlimited data

I have a £10 pm payg plan but am in a position where I need unlimited data as well for a while. With considerable difficulty and phone calls to EE I managed to buy 30 days unlimited data add on for £40. This is current, but I will probably need to bu...

No network connectivity in USA

I’ve arrived to the US yesterday quite late and haven’t been able to connect to a mobile network for more than 30 seconds or so at a given time. I’ve tried power cycling (10+ times) and manually selecting each of the available networks, and changed t...

No network selection

Have arrived into USA and my phone has not linked to any network selection and I only have SOS service. Please could someone let me know how to resolve this as can’t make/receive any call/text. As a result can’t contact EE and message us isn’t workin...

Using EE site the bill shown is for the previous account not the current account

Just noticed this morning that when using the website there is a slightly worrying error. I'm presuming it's down to the use of cookies and these cookies containing account information that isn't cleared when the current user logs out - rather defeat...

Upgraded contract but new plan not updated

I have recently upgraded my phone from Iphone 14 max to the samsung 24 ultra and received the phone last week.i have sent the iphone back but my plan has not been updated yet and my old iPhone plan is still showing.RegardsRichard

Sim card

I got locked out of my SIM card and don’t know my PUK code, and I can’t call EE to fix it

Resolved! When I click the link for Apple TV trial, the app says it will "renew" today

I'm just trying to sign up for the free 6 months, but the iOS app says it will renew on 4th Jan (i.e today), and that it's £8.99 "starting today".So I'm not sure whether to click subscribe, and it'll automatically apply the free months afterwards? I ...

EGYPT- data add ons on landing

Hi, Going on holiday to Egypt have seen on a couple of posts that data add ons will be offered on landing. Can anyone provide up to date prices for this ? TIA

EE free data didn’t add to my account

EE kept sending me text messages about offering free data when I top up my credit. However every time I topped up, the free data never show up in my app. I have been calling for customer service about the issue, and they asked me to send screen cap o...

Resolved! 4G Mobile WIFI won't connect

I recently changed from pay as you go to pay monthly on my 4G Mobile WiFi. Since then it won't connect to any streaming service on the TV's, Nvidia Box, PlayStation 5 etc.Advise was to contact every brand of TV its not working because its not their p...

The EE Community

Welcome to the EE Community

Featured Posts

Have your say - avoiding the queues

EE TV is here

Welcome to new EE

Community Activity