The EE Community

WiFi Controls in EE APP stuck on 'Installing update'

Hi, Hoping the community will be able to help me out. I installed my new Smart Hub Plus yesterday and I am trying to get into the WiFi controls from the EE App. I've been with EE for a number of years on full FTP. Signed a new deal the other day. Int...

My app won’t pair with my hub

Why won’t my app pair with my hub I have upgraded to ee from bt and it does t work correctly it’s a joke I need the WiFi controls due to having children 

Tethering connection to adult sites failure. EE only.

  I make mods for the Elder Scrolls and Fallout games. I also write for an erotic fiction site. Both require me to use sites that contain Adult material. Because of my location, a caravan in a field on a farm, I have to tether internet through my pho...

The ongoing saga of transferring from BT to EE...

It's now over five weeks since I moved over from BT to EE on the promise that everything would be and work the same, except I'd have upgraded WiFi, from the Smart Hub Plus and Smart WiFi devices.That has proved to be anything but the case, and I stil...

no landline for 6 weeks

6 weeks ago I went onto the new fibre.6 weeks I have had no landline, fault.Wifi keeps cutting out.I am disabled and on the priority lists.Numerous engineers, hubs, phonecals, being cut off and no one ringing me back, when they said they would.Assure...

Hi

content lock

Hello. How can i unlock content lock please? Cannot find anywhere 

Faulty switch inside 2 year warranty Nintendo trying to charge for repair

Sent my Switch to nintendo as it has developed a fault not detecting the left joycon when connected to device for handheld mode.  works fine apart from this.  Nintendo giving me a quote for repair of £218 inc VAT even though its within the 2 year war...

Updating the app

Just tried logging to the we app to give my daughter 100 GB of data as I’m on unlimited each month £50 + and it’s saying you can’t log in as new app is being updated?? Omg been on sim contract for the last 4 years never had any problems until now…. M...

Canceling my ee

I’ve got an ee iPhone on a plan that I have been trying to cancel for 3 months but want to retain my number for six months whilst my company is going through receivership. Nobody calls me. I’m in Australia and won’t be returning. I do need to keep my...