The EE Community

EE automated call system is rubbish

I've been trying to talk to someone to query roaming charges for about 30mins and the automated phone system is simply designed to fob me off with a text message and then hang up.  Rubbish customer service.

Blink module saying wrong password smart hub plus

Hi, so I plugged the new router in today, connected phone, alexa and imac but for 2 hours I couldnt get the blink module to work, it kept saying wrong wifi passwordDid some searching and saw they dont like wifi 6 so turned it to 5.turned of 5ghz and ...

Do callers to my mobile get charged any extra when calling me while I’m abroad?

Mini TV box

I have a mini TV box attached to a TV in my kitchen and almost every time I switch it on if it’s been off for a few hours it won’t load the service. I have to unplug the power cable and then plug it back in. Is there a solution please? TIA

Add new SIM to account

Hi, I have bought a new physical EE PAYG SIM card which I want to add to my existing EE account. I want to activate it online, but I am not replacing any of my existing phone numbers - it is an extra line on my account. Is there a simple way to do th...

Apple TV 2 month charge

Hello. I had the 6 months free Apple TV that I then continued and the first bill is for 2 months worth £17.98 (2x £8.99) why is this ? 

eSIM No Signal

I activated my eSIM from the EE app yesterday on my new iPhone 15 plus. All worked and it said the mobile data plan was accepted. The eSIM says 'on'. However, still no signal? EE have been no help at all on live chat. I've restarted the phone, toggle...

Can never get in touch!!

Can someone please tell me how to get in touch I’ve been trying for 2 days now. I havnt got time to sit on the phone for hours to try get through.  Before was so much easier you could just click on chat and everything was sorted. you would think bein...

Netflix ad-supported plan not supported?

Overnight my Netflix stopped working and it said I had no streaming plan. Logged onto Netflix and activated ad-supported plan (can't justify spending twice as much for no adds) but now on tv it states that my plan doesn't support streaming on this de...

Activation of Netflix, NOW TV and Discovery+

Anybody else finding this impossible?Call EE - no answer for over an hour!Try the ee.co.uk/go/partneractivate link to activate discovery+ and the link isn't recognised or isn't working!Try and log in to NOW TV? Doesn't work either....when the e-mail ...