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New 23 Smart hub can not connect to ee home app

Hi. I swapped from BT to EE for braodband and landline last week, this was motivated entirely by the ability to turn my children's wifi on and off.  I also have two ee mobile contracts for myself and one daughter.The smart hub came, (New black hub wi...

Kjo73 by • Investigator
  • 3910 Views
  • 53 replies
  • 10 Helpful

Porting issue

I requested for my old number to be transferred to my new EE sim and was informed this would occur by 6pm today.I have not received any confirmation email/SMS about it. As far as i'm aware, the transfer hasn't occurred.I can't ring or be called from ...

RMP191 by • Visitor
  • 7 Views
  • 1 replies
  • 0 Helpful

Texting and calls from Italy

Hi, I text ROAMING to 150 and now I’m all set up to use phone in Italy. Just like to check that to make calls and text to UK do I have to have to have mobile data, data roaming ‘on’ or can I keep them turned ‘off’. This may be a basic question, but I...

Mikey52 by • Contributor
  • 13 Views
  • 2 replies
  • 1 Helpful

Can not activate discovery

I’ve tried to activate Discovery + on tv but will not load page just keeps going back to original activate page, can anyone advise on doing this 

Coverage in Hornchurch

We are aware of a signal issue that is affecting some of our customers in the Hornchurch area. Our mast in the area had to be removed from the existing site in March 2024, as this was requested by the landowner. Our engineers began looking for a new ...

Leanne_T by • EE Community Support Team
  • 2139 Views
  • 32 replies
  • 57 Helpful

Pension information

Hi  Im an ex employee 2014-2022 and trying to trace my pension as I have received no annual statements of anything like that since I left. Can you forward information of the pension providers please? Many thanks David Williamson 

Paper Free Billing

How do i get to [ Paper Free Billing ] i have followed the EE instructions but still can not find the stated location. Just keep getting sent in circles.Thanks in advance.rruljus.

rruljus by • Explorer
  • 13 Views
  • 2 replies
  • 0 Helpful
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