The EE Community

EE blocking Amazon Verification Codes

I am unable to update my Amazon password or connect to my Alexa as both require a verification code from Amazon, spoke with Amazon who went through lengthy checks, all correct their end of they are saying EE need to remove blocks? I can see this has ...

Payroll

Hi I’m an ex employee off EE I left a couple of weeks ago and was expected to get paid today but I haven’t is there anyway I can phone payroll or chat to someone

When do i find out how much my final bill will be?

Hi, I moved my number to another network effectively cancelling my contract last week (Tuesday) and I have not heard a single thing from ee regarding final bill payment. Does anyone know how long this takes usually? (Current billing cycle would have ...

Business Caller ID - mobile

I’m trying to understand Business Caller ID, which I’ve apparently been enrolled into. Is this really as simple as an automated directory look up or are there some security features built in?If a fraudster is spoofing a number, will Business Caller ...

Fix the GamePass issue

Hi EE, A quick search online and through your forums and it appears that activating the free Xbox Game Pass Ultimate, that you're offering as part of your broadband packages, is problematic for a number of customers, myself included. Can you please f...

Broadband installation

My broadband is being activated tomorrow - when should I install the equipment they sent out?

EETV Mini boxes Apps Disney Prime etc

Hi,I can’t see this detailed anywhere. Do the mini boxes allow other apps to be installed. E.g Disney, Netflix, prime, apple tv, YouTube? I understand I should be able to have these on the main box if opt for apple box. Or is the mini restricted to j...

Cannot Order 900mbps Despite Showing Available on BT Wholesale

I am at my wits end. I have been trying to upgrade to Fibre 900 for months now, specifically with EE who are now part of BT but every time the order goes through fine, about a week later from hearing nothing I call them and am told it was cancelled....

Landline

Hi I want to get rid of my landline as we hardly use it.our broadband is on phone line.how can I use my mobile phone for internet.

Upgraded early but haven’t received return envelope yet

I recently upgraded my phone early and paid the £200 upgrade fee, I have received the new phone I upgraded to, I’ve had it for maybe over 2 weeks now, but I never received the envelope to return other phone, not with the new phone or separately. Just...

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