The EE Community

Smart Hub 3 and Smart Wifi Discs

I upgraded my EE fibre broadband from 500mbps to the 1gbps just before Christmas, which resulted in an upgrade of my router to the Smart Hub 3 (SH31B). When I agreed to take the upgrade, I specifically asked about compatibility with my 2 Smart Wifi ...

Contacting EE

Hi. Can anyone advise how to contact EE when my phone seems to be somehow blocked and not making/receiving calls or texts. I'm currently abroad and two days ago everything was fine. Now, I'm not able to contact anyone. Roaming signal seems to be fine...

Payg unlimited data

I have a £10 pm payg plan but am in a position where I need unlimited data as well for a while. With considerable difficulty and phone calls to EE I managed to buy 30 days unlimited data add on for £40. This is current, but I will probably need to bu...

Chat option in app

Just confused why in my EE app I don't have chat option? My partner have this option in app. We are both using iPhones with latest iOS and latest app version. Whats wrong with my account ?

Is 0800 956 3045 an EE number?

Hi, can I please ask if the number 0800 956 3045 belongs to EE?After purchasing a phone/contract yesterday I received the following message from EE(?) this morning:"Hi from EE. An error occurred with the order you placed online. Sorry about that. Ple...

Unable to make calls

I am visiting Oman. I have done everything suggested, set my phone and account right, paid for additional add on's and been notified I can make calls etc by EE but nothing, Apart from from call 150. I cannot because I cannot make any fu*(ing calls!Ad...

Resolved! Reactivate NHS perks account

I can't log in the website it says deactivated. How to retrieve it?

New BB order (coming from BT) and doubts

Hi,Unwilling yesterday BT pushed me to renew with EE. I should have said no based on the bad reviews I have seen so far of EE broadband. Anyway, I have a few questions:1) my service is supposed to start tomorrow , when I check my order on my BT acco...

Broadband but no wi-fi with EE Smart Hub Plus

Initially had BT hub but during transition to EE they asked if I’d like a Smart Hub Plus. No extra charge, faster broadband so I said why not! Big mistake New hub worked for about ten days perfectly fine, then on 25th March everything gradually stopp...

Resolved! BT broadband full WiFi transfer to EE 1.6gbps

BT broadband to EE 1.6gbpsWhat a pain it has been to switch over to EE to get new router and faster speeds. Initially I was told they can order the 1.6gbps broadband from EE as I had by complete WiFi and i agreed only then after the phone call ended ...

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