The EE Community

Re: Cancellation of contract during cooling-off period

I completed the cooling off period form two days after purchase. I have today received an unpleasant and bullying letter threatening me with debt collectors. Sadly, this seems up to par for the thugs at EE

Can’t claim the 12 Months Game Pass

I recently moved from BT to EE broadband for EE 900 and everytime I’m trying to claim the 12 months Xbox Game Pass I receive the same error.

EE NHS discount code not working

I've used my EE Perk account before to access the 20% NHS discount with no issues. However, today I have clicked on generate a code to provide this to the agent on the chat who was assisting my with upgrading my contract.Every time I click on get new...

EE Forum Login

Every time I go to log in to the EE forum, I get the password incorrect message. I reset the password, to the same password EVERY time and it lets me in. Go back an hour later and have to go through the same thing again. It is just me? Or is it a "fe...

EE app - inbuilt Top up dashboard

Navigating around the new version of the app, the inbuilt top up function says "we can't load this information",top-up wecan'tloadthisinformationThis is after tapping on the "Picked out for you" - card; with the Top-up here button & the image of a la...

Extreme lag spikes with new Smart fibre router

Hi,Openreach recently helped my household install a new router, the white Smart Router with a fibre connection. But ever since we switched to this new router, the WiFi has been dodgy. Especially during gaming. Although download speeds have increased,...

Lost Phone

HiOn 1st of April my i called EE to help me as my phone was lost.I've explained the whole scenario they told me to wait for 72 hours for some checks. I called them for the follow up many times they said the decision is not taken. It’s been 14 working...

No operator supported, so you can't add an eSIM

Hi everyone,I'm having trouble getting my Google Pixel Watch 2 to work in the UK with EE as my operator. I've already synced my EID with my phone number through EE, and they've confirmed everything is set up correctly on their end. Despite this, my w...

Re: Android auto

Wireless

Re: Calls going directly to answer machine

Hi - all my incoming calls have started going through directly to voicemail for some unknown reason: I am in a hurry and all of the information I have so far seen covers everything except this issue. With BT I was able to set voice mail to long ring,...

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