The EE Community

Phone repair - ref no EE -BK-001168758

Hi My name is Riya and I gave my phone for the repair on date 18.04.24 with ref no EE-BK-001168758 .when I get my phone back.

Problem ordering EE TV (order wont go through on EE's end)

Hi was wondering if anyone else has experienced similar issues when trying to add EE TV to subscription. (sorry will keep short as possible) I recently phoned EE Customer service and added 'full works' TV package to my existing broadband subscription...

EE mobile app under help section it no longer shows live chat

EE TV order still hasn't 'completed' ... No Netflix, no Now TV

Hi, I moved from BT Broadband and Sky TV, to EE Broadband and EE TV, go live date 12th April. The order won't fully 'complete' because of some issue re de-activation of BT Digital voice,  meaning I can't view my EE account details properly and have n...

Contract ended

Good morning,I wanted to cancel the contract, thanks  

Set up eSim galaxy smartwatch with different number

HiMy son got smartwatch galaxy Lte for Xmas.I would like set up for him watch with mobile plan data so he Can use watch like a phone.What do I need to do ?Step by step Thank you

No coverage

The coverage in my area is awful (GL53 7NQ) In Cheltenham we rarely have a good signal and now today have no Internet or phone coverage as apparently they are upgrading. 

EE perk code not coming through

I am trying to renew my EE perk while I upgrade my phone but the EE perk code is not coming through to my NHS email so I cannot apply the discount. I have been trying for 2 days and still nothing.I have called and spoken to someone on the phone to as...

Can't manage broadband account in MyEE

I cannot add my broadband account to MyEE - I can access the old broadband account interface with the "SET UP YOUR HOME BROADBAND ACCOUNT" option. I click on this and try to set up, but every time I get "Something's gone wrong at our end, please try ...