The EE Community

Coverage in Hornchurch

Update: 18 April 2024 Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located two potential areas for a new mast, one permanent mast and a temporary mast to restore coverage as qui...

Misleading/false advertising for upgrade.

I'm due an upgrade, go on the website and find the following offer. Phone with data = £29.14 instead of £59.14Below the upgrade it states price shown is for phone with airtime, not phone plus separate airtimeClick the offer and it £29.14 for the pho...

3G shutdown

I did not get any notification about 3G shutting down. I have been happily sending texts but today discovered I can no longer call out or receive calls. I texted "handset" to 150 and was told that my handset does support 4G - but it's been working on...

Very poor coverage around Shinfield, Spencers Wood area in Reading

I have been based in the Spencers Wood area since 2016 and the general coverage in the areas extending unto Shinfield, Riseley is very poor, getting 5G impossible, even making calls is hard all the time. Inside the home we have to resort to WiFi call...

Upgrade EE 900Mbps to EE 1.6Gbps

Hi I’m currently on the EE 900Mbps Package, with 12 months of my contract left.I’d spoke to EE Broadband Customer Service earlier, about upgrading to the EE 1.6Gbps Package. It’s available at my home.I was told that I was an EE Legacy Broadband Custo...

Cant access broadband deals whilst signed in

I cant access the broadband deals when im signed in it comes up with this error."Sorry, this service is not availableFor broadband deals go to our broadband shop"Anyone able to help with this as im hoping to stay with ee so my bills arent coming out...

PAYG? Have we purchased the wrong sim?

I am mobile phone inept. I have no idea what I am doing with them. My partner has purchased a very simple phone in an attempt to emulate the setup I have. What I have, is an Alcatel PAYG mobile phone that remains active, and retains credit, as lon...

Who Cannot Use Their Wi-Fi Controls in the App? A Poll

I just transferred from being a BT customer to EE.I've incurred numerous problems, one of them being unable to use my Wi-Fi controls within the App.So, the question: " How many of us still cannot use their Wi-Fi controls within the app?"If you respon...

Add to plan accessories

Hi I have a few accessories on my account and their current contract ends soon. Will these just end automatically? Or do I have to contact EE 30 days before in order to end the contract? As when I look at the plans for them on my EE app, they all hav...

EETV Mini boxes Apps Disney Prime etc

Hi,I can’t see this detailed anywhere. Do the mini boxes allow other apps to be installed. E.g Disney, Netflix, prime, apple tv, YouTube? I understand I should be able to have these on the main box if opt for apple box. Or is the mini restricted to j...

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