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Calls ending instantly

I cannot make calls out for some reason not even to EE. I called to upgrade my package on tuesday and ever since then my calls end instantly when trying to make outbound calls. They dont even ring just say call ended. I am not abroad and have perfect...

Sent returns kit back but not arrived

I moved to EE from sky back in January after a massive price hike... I ordered a pro box, a mini box and a router hub. Only the hub and 1 mini box arrived. So I called them up and the woman told me there was a problem with the pro boxes so I would ha...

Tezzy by • Visitor
  • 251 Views
  • 19 replies
  • 0 Helpful

Resolved! Sim swap

I have lost my SIM so I ordered a replacement. Came today I put it inside the phone and I have no signal. Iv tried everything and it won't work. No I haven't changed phones or anything else the replacement SIM just says no signal whatever I do

Message scam about rewards points from EE

Hi is anyone else getting messages supposed to be from EE  saying they've got thousands of rewards points that's going to be  lost in 2 days if they dont  click on the link to spend them?

Margih62 by • Investigator
  • 104202 Views
  • 658 replies
  • 363 Helpful

Spam email from no-reply@info.ee.co.uk ?

Got a very authentic looking email and a text message from no-reply@info.ee.co.uk stating that they'd credited my next bill by £151.58Very nice of them I'm sure but no such indication when I login via the ee app to check my account.    

SIM card activation

First SIM went missing in the post; second SIM card had a different number, not the phone number it told me it should be, wasn't getting signal tho at some point got five random texts that were obviously for someone else.So third SIM received, trying...

FedUEE by • Investigator
  • 2447 Views
  • 5 replies
  • 1 Helpful

Not receiving OTP from Amazon

I've been with EE for nearly 1 year. I receive OTPs from my different organisations. I'm setting up 2FA on Amazon but when I enter my mobile number I don't receive a OTP message. I've spoken to Amazon and they said contact EE. I spoke to EE (150 - Ne...

BM_Rob by • Investigator
  • 338 Views
  • 4 replies
  • 1 Helpful

WiFi Calling

Hi all,I've got WiFi Calling enabled on my phone, EE SIM, iPhone 12.I'm just not convinced it's actually working. I keep having calls drop and poor reception and if I look at network traffic on my router there is nothing obvious that stands out as Wi...

Fainbrog by • Investigator
  • 507 Views
  • 11 replies
  • 3 Helpful

Resolved! Live chat

The message us option is not working on my EE app it just stays on loading. Is this for everyone? If not any idea how I can fix 

Charlxo by • Investigator
  • 223 Views
  • 8 replies
  • 1 Helpful
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