The EE Community

Made TV and broadband order and order not showing or subscriptions working.

So I made a TV order this evening with broadband.The order went through after I paid a £20 deposit which I was fine with, and I immediately got a confirmation order which listed my order, and gave me links to activate my Discovery+, and Apple TV+ sub...

Using my phone abroad

Hi,  I am currently on holiday in Turkey for a week. I recently bought a £15 pack but I can’t use my phone whilst I am in Turkey to call to text or use data what can I do ? 

Call back request to help with online account access, still waiting been hours

New 23 Smart hub can not connect to ee home app

Hi. I swapped from BT to EE for braodband and landline last week, this was motivated entirely by the ability to turn my children's wifi on and off.  I also have two ee mobile contracts for myself and one daughter.The smart hub came, (New black hub wi...

Porting issue

I requested for my old number to be transferred to my new EE sim and was informed this would occur by 6pm today.I have not received any confirmation email/SMS about it. As far as i'm aware, the transfer hasn't occurred.I can't ring or be called from ...

Texting and calls from Italy

Hi, I text ROAMING to 150 and now I’m all set up to use phone in Italy. Just like to check that to make calls and text to UK do I have to have to have mobile data, data roaming ‘on’ or can I keep them turned ‘off’. This may be a basic question, but I...

Can not activate discovery

I’ve tried to activate Discovery + on tv but will not load page just keeps going back to original activate page, can anyone advise on doing this 

Coverage in Hornchurch

We are aware of a signal issue that is affecting some of our customers in the Hornchurch area. Our mast in the area had to be removed from the existing site in March 2024, as this was requested by the landowner. Our engineers began looking for a new ...

App link to show my bill not working

Each time I click the "view my bill" in app, it goes to a blank screen, could someone please help